Returns Policy

Our Commitment to Quality

All of our antler chandeliers, furniture, and decor are handcrafted to order and built to last. Every product comes with a 10-year manufacturer's warranty covering quality and craftsmanship for indoor use. Our warranty does not extend to outdoor use.

If you ever have a question or concern about your purchase, please don't hesitate to reach out — we're here to help.

All Sales Are Final

Because every piece is custom-built specifically for you, all sales are final once you have approved your final photos and your order has shipped.

Here's why: your piece enters production the moment your order is placed. Materials are sourced and construction begins immediately. Before your order ships, we email you photos of the finished piece for your review. Your email reply approving those photos serves as your confirmation that you are satisfied with the piece and authorizes us to proceed with shipping. Once that approval is received, your order is complete and ready to ship.

This photo approval step is your opportunity to confirm you're happy with your piece before it ever leaves the workshop.

Damaged Shipments

We take great care in packaging every order, but damage can occasionally occur in transit. Here's what to do:

At the time of delivery:

• Inspect your entire shipment before the freight carrier leaves. This is critical.
• Note any damage on the freight carrier's Bill of Lading before the driver departs. Without this notation, a damage claim cannot be filed.
• If damage is extensive (more than a minor scuff), refuse the shipment. The freight carrier will return it to the warehouse at no charge to you.

After delivery:

• Contact us within 24 hours of receiving your shipment at the information below.
• Please retain a copy of your Bill of Lading — you will need it for claims processing.
• We will assist with repair or replacement, provided the damage was noted on the Bill of Lading at the time of delivery.

Exceptions

In rare circumstances, we may consider a return on a case-by-case basis. If you wish to request a return, you must contact us within 5 days of delivery. If a return is approved:

• The item must be in its original purchase condition
• You are responsible for shipping costs in both directions
• A 20% restocking fee will be deducted from your refund
• Return packaging instructions will be provided — please repackage with care, as you are responsible for any damage that occurs during return shipping

Questions or Concerns?

We're here to help. 📧 support@realantlerchandeliers.com 📞 866-923-6932